Privacy Policy

1. Information We Collect

Vensper operates as an AI-driven platform. To provide our services, we collect:

• Account Data: Credentials, billing information, and organization details.
• Integration & API Data: API keys, webhook URLs, and payloads transmitted between Vensper and your third-party tools.
• Knowledge Base (RAG) Uploads: Documents, FAQs, and product catalogs uploaded for Retrieval-Augmented Generation.
• Omnichannel Transcripts: Anonymized conversation logs originating from connected channels (e.g., Telegram, Instagram, Web widgets).

2. How We Use Your Data

Your data is strictly used to execute the services you have configured. We do not sell your data. Key uses include:

• Executing Automated Flows: Processing user intents to trigger correct API actions and database queries via our back-end engines.

3. Data Security & Storage

All data at rest and in transit is secured using industry-standard encryption (AES-256 and TLS 1.3). Access to your custom API keys and database credentials is encrypted and isolated within our secure C# (.NET) environments to prevent unauthorized front-end exposure.

4. Contact Information

If you have any questions regarding how we handle your data, or if you wish to exercise your right to be forgotten (data deletion), please contact our privacy team at [email protected].